Municipality Workplace Training Programs



Customer Service: Surprise Your Customers with Crazy Good Service! (WGB019-65)
Tues. 5/2 - 5/9/2017; 9am-12pm, 2 sessions *Please note new dates
Instructor: Jen Vondenbrink
Location: Hyannis Center, 540 Main Street, Hyannis
Cost: $99
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We are all customers and as such know what we want when we want it, but what happens when we are on the other side of the counter? This session is for newly hired customer service-focused folks. In this workshop, you will learn what it takes to engage customers in a meaningful experience even if they are older than you. You will also learn how to handle customers who haven’t had the best experience. By the end of this session, you will feel confident working and engaging with all different types of people making your job easier, more satisfying, and possibly even financially rewarding.
 
New and Emerging Manager/Supervisor Training Certificate Program
Core Training for New and Emerging Managers and Supervisors

Tues./Thurs. 2/14-3/30/2017; 3-5pm, 8 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Jen Vondenbrink
Cost: $216 for all 8 sessions ($100 Savings!) or each two-part course may be purchased separately for $79 each. Contact Mary Conklin, Program Coordinator, at 508-375-5010 for details.
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Company’s reward their best employees by promoting them. But, this can be a recipe for disaster for both the new manager and the company. New managers often lack the basic managerial skills needed to succeed. This series will help newly promoted managers build on their current skills, become more effective in their day-to-day dealings with people and embrace their new responsibilities. Sign up for the whole series or take the individual classes that meet your specific needs.

Communication Skills & Conflict Management for the New Manager 2/14 & 2/16, 3-5pm
The fundamental skill of any manager is communication, but that is not always why employees are promoted. Learn different ways people communicate, what motivates their communication style, and how to assess other’s communication styles. Gain the skills to identify potential conflict situations, and how to address them for a win-win solution. This two-part course may be purchased separately for $79. Course number WGB012-65.

Situational Leadership through the Generations for the New Manager 2/28 & 3/2, 3-5pm

To heighten co-worker performance and improve productivity, participants will learn how the generations differ and what motivates them. Discover how to use different techniques to be effective in getting useful responses from co-workers based on their generational bias. Also learn how your own generational mindset can get in the way if you aren’t careful. This two-part course may be purchased separately for $79. Course number WGB038-65.

Managing Difficult Employees, Performance Issues and Reviews 4/11 & 4/13, 3-5pm
Dealing with difficult employees requires special knowledge and skills all new managers must possess. Establishing clear expectations, identifying causes of poor performance, and communicating them objectively leads to better success in helping employees meet their work goals. Learn how to develop a documentation process that is based on facts and observable behaviors as well as how to conduct effective performance reviews. This two-part course may be purchased separately for $79. Course number WGB033-65.

Staffing for Performance for the New Manager 3/28 & 3/30, 3-5pm
The hiring process may look easier for a new manager than they anticipate. Once, however, seated across from a candidate, they may find themselves without the skills to conduct an appropriate interview. Learn the appropriate way to prepare for an interview, how to ask behaviorally based questions, how to take notes during an interview that focus on the facts, and what questions are not appropriate to ask to ultimately build talent on your team. This two-part course may be purchased separately for $79. Course number WGB013-65.


Microsoft Excel for the Workplace - Part One
Wed. 1/25-2/15/2017; 6-8pm, 4 sessions (WIT034-65) OR
Wed. 6/7-6/28/2017; 6-8pm, 4 sessions (WIT034-67)
Instructor: Elaine Moore
Location: Hyannis Center, 540 Main Street, Hyannis
Cost: $119 per course
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Tues. 3/28-4/4/2017; 6-9pm, 2 sessions (WIT034-75) *Please note new date
Instructor: Noreen Carey
Location: Plymouth Municipal Airport, Cape Cod Community College Aviation Maintenance Facility, 246 South Meadow Road, Gate 6, Plymouth
Cost: $99
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Microsoft Excel is one of the most powerful and versatile business tools. This course will help students familiarize themselves with basic functions, formulas, commands and keystrokes. Students will learn the basics of creating and using spreadsheets to increase their workplace productivity. This course will include an overview of the ribbon bar, commonly used commands, and basic formulas used to automate one's work. Students will also discover professional Excel tips for brilliant, distinctive output every time, on every worksheet.


Microsoft Excel for the Workplace - Part Two
Wed. 3/1-3/22/2017; 6-8pm, 4 sessions (WIT033-65)
Instructor: Elaine Moore
Location: Hyannis Center, 540 Main Street, Hyannis
Cost: $119
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Tues. 4/11-4/25/2017; 6-9pm, 2 sessions, no class 4/18 (WIT033-75) *Cancelled due to low enrollment
Instructor: Noreen Carey
Location: Plymouth Municipal Airport, Cape Cod Community College Aviation Maintenance Facility, 246 South Meadow Road, Gate 6, Plymouth
Cost: $99
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In this course students will learn the advanced features of Excel, including charting, and discover how this powerful program can boost their productivity. Students will also learn how to use formulas and functions across multiple worksheets and workbooks, and create outlines and subtotals. This is a practical, hands-on course, where students will learn how to create informative and eye-catching charts, as well as how to harness the power of Excel filtering techniques.


Microsoft Office Suite for the Workplace (WIT128-65)

Fri. 4/28-5/5/2017; 9:30am-2:00pm, 2 sessions
Instructor: Barbara Chervin
Location: Hyannis Center, 540 Main Street, Hyannis
Cost: $119
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In this course, students will learn how to use the features of Microsoft Office, including Word, Excel, PowerPoint, and Outlook, using step-by-step, easy-to-follow instructions. This course is geared toward employees who are looking to enhance their MS office software skills in the workplace and can be customized to student needs in the classroom. Prerequisite: Participants must be able to effectively navigate the features of MS Office.


Mindfulness for Increasing Productivity and Creativity (WPG195-65)
Fri. 3/31-4/7/2017; 9am-12pm, 2 sessions
Instructor: James Kershner
Location: Hyannis Center, 540 Main Street, Hyannis
Cost: $49
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The practice of mindfulness teaches us to become aware of our thoughts and the present moment. This course will help students learn how to tap into mindfulness practices to improve focus, productivity and creativity.


Press Release: A Complete Guide to Writing an Effective Press Release (WGB088-65)

Tues. 2/14/2017; 11:30am-1:30pm, 1 session
Instructor: Jim Farrell, PR First
Cost: $15 
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The course covers the fundamentals of writing a press release about a business or organization. Key points to be covered included in this course are as follows:

What are the types of events within an organization that are typically the subject of a press release

  • New hires, promotions
  • Company events (anniversaries, awards won)
  • New products/services
  • Projects completed
  • New locations, upgrades

What are the mechanics of writing a press release

  • Follow newspaper style (Who, what, when, where, why)
  • Should be written in informative and not promotional manner
  • Should be concise

How to improve the odds of having a news release placed

  • What is appropriate follow-up
  • Where can/should a press release be submitted
  • What are the approved formats (email versus other means, online postings)
  • Understand the receiving media’s audience/geographic reach

How to write a press release

  • We will write an actual press release as part of the program

About the Instructor:
Jim Farrell founded PR First in 1998, and serves as President of this six-person public relations firm located in Hanover, MA. PR First works with businesses and organizations to help them boost their visibility and showcase their expertise through the news media. Prior to founding PR First, Jim was Manager of Public Relations for Dickinson Direct, Braintree, MA and Vice President of Dubin & Farrell Advertising, Weymouth, MA.

His work prior to public relations was in the field of weekly newspapers. He is the former editor and publisher of two weekly newspapers on the South Shore of Massachusetts, the (Kingston) Independent Voice and the Carver Independent, as well as having published several specialty newspapers. He has authored columns on marketing and public relations for several business newspapers and magazines. Jim is a member of the South Shore and Hanover Chambers of Commerce and serves on the Board of Directors for each Chamber. He lives in Kingston, MA, with his wife, Susan. He is a former member of the Board of Directors for the Kingston Public Library Foundation and is former Chairman of the Kingston Housing Authority.


Introduction to QuickBooks
Fri. 3/17/2017; 9am-2:30pm, 1 session (WIT007-65)
Instructor: Sue Martin
Location: Cape Cod Community College, Lorusso Applied Technology Building, 2240 Iyannough Road, West Barnstable

Mon. 5/22/2017; 9am-2:30pm, 1 session (WIT007-69)
Instructor: Sue Martin
Location: Cape Cod Community College, Lorusso Applied Technology Building, 2240 Iyannough Road, West Barnstable

Cost: $199 per course, book included
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Learn how QuickBooks can help you track your accounts, receipts, statements and your payables, inventory, and receivables. QuickBooks is designed for small to mid-sized businesses that want to use effective software with a traditional approach to accounting.

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