Executive Education

Executive Education for Senior Leadership, Managers, Supervisors and Business Owners

Executive Education Topics



Communication and Conflict Management with DiSC Profile Analysis


 

Dates: 9/21/18 and 10/5/18; 8:30am-2:30pm (2 sessions)
Location:
Hyannis Center, 540 Main Street, Hyannis
Instructor: Jen Vondenbrink
Course Code: WGB114-65

Cost:
$299
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Managers and employees in today’s workplace require in depth understanding of individual and team communication in order to perform at their best. This interactive course begins with building a foundation of cornerstone communication skills. Participants will complete a DiSC behavioral assessment profile to outline their own communication style. This blend of knowledge is then used to explore their communication style further and gain insight on how differing styles interact.

Through interactive exercises, students will identify natural areas of interpersonal conflict arising from communication and practice actionable steps to handle the conflict. The series wraps up with a fascinating look at the lifecycle of team communication.

Participants will examine:

  • Different communication styles and how they interact.
  • Foundation of communication and obstacles to effective communication.
  • Stages of team growth and its effect on communication.
  • Tools for proactively preventing communication conflict.
  • Strategies for coaching effective communication.

 

Manage Priorities and Time to Boost Productivity


 

Date: 9/7/18; 8:30am-2:30pm (1 session) 
Location:
Plymouth (exact location TBD)
Instructor:
Jen Vondenbrink
Course Code:
WGB116-75

Date:
9/28/18; 8:30am-2:30pm (1 session)
Location:
Hyannis Center, 540 Main Street, Hyannis
Instructor:
Jen Vondenbrink
Course Code:
WGB116-65

Cost:
$159
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In today’s 24/7 world, it is more important than ever to understand how to manage time in order to be more productive. High performing individuals are able to tackle challenges, streamline systems and minimize stress. In this program, participants will reframe their notions of how to manage time. By understanding topics such as procrastination, prioritization and workload, employees are better able to handle what is before them and communicate what is working and where they may require assistance.

Participants will examine:

  • Differences between controllable and uncontrollable barriers to time management.
  • Tools that will best help them manage their time such as calendars and checklists.
  • True meaning of a priority.
  • Value of having a plan in place when facing competing priorities.
  • Ways to communicate workload challenges to others as well as track performance results throughout the year. 

Conflict Negotiation


Date: 11/15/18; 8:30am-11:30am (1 session)
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Dianne Klayman
Course Code: WPG303-65

Cost: $69
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The Conflict Negotiation seminar is designed to help strengthen participants’ capacities for handling conflict in a way that will help two opposing parties communicate and reach a solution that meets both of their needs resulting in a win-win for all.

Program Objectives:

  • Know the difference between the two types of negotiation.
    – Integrative Bargaining
    – Distributive Bargaining
  • Understand the Negotiation Process Steps.
  • Enhance conflict negotiation resulting in a win-win for all.

MS Excel for the Workplace - Part One

Dates: Wed. 9/26-10/17/2018; 6-8pm, 4 sessions 
Location: Hyannis Center, 540 Main Street, Hyannis 
Instructor: Elaine Moore 
Course Code: WIT034-65

Cost: $119 
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Microsoft Excel is one of the most powerful and versatile business tools. This course will help students familiarize themselves with basic functions, formulas, commands and keystrokes. Students will learn the basics of creating and using spreadsheets to increase their workplace productivity. This course will include an overview of the ribbon bar, commonly used commands, and basic formulas used to automate one's work. Students will also discover professional Excel tips for brilliant, distinctive output every time, on every worksheet.


MS Excel for the Workplace - Part Two

Dates: Wed. 11/14-12/5/2018; 6-8pm, 4 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Elaine Moore
Course Code: WIT033-65

Cost: $119
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In this course students will learn the advanced features of Excel, including charting, and discover how this powerful program can boost their productivity. Students will also learn how to use formulas and functions across multiple worksheets and workbooks, and create outlines and subtotals. This is a practical, hands-on course, where students will learn how to create informative and eye- catching charts, as well as how to harness the power of Excel filtering techniques.

 

MS Office 2016 for the Workplace

Date: Fri. 10/26/2018-11/16/2018; 10am-2:30pm, 4 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Barb Chervin
Course Code: WIT128-65

Cost: $199
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Working with Templates, Review Tab Commands and Graphics in Word, Excel and PowerPoint!

In this course, students will gain greater experience and user confidence as they master the many features and tools available to them in MS Office 2016. Students will learn how to search for and work with a variety of templates, utilize Review tab commands and create and modify engaging graphics using MS Word, Excel and PowerPoint.

This course is geared toward users/employees who are looking to enhance their MS office software skills in the workplace and can be customized to student needs in the classroom.



Diversity Awareness in the Workplace


Date: 9/25/18; 8:30am-11:30am (1 session) *Cancelled due to low enrollment
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Dianne Klayman
Course Code: WPG273-65

Cost: $69
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The 3-hour Diversity Awareness Program is designed to increase participants' cultural awareness, knowledge, and communication. This training provides Directors, Managers and Supervisors with an awareness and skill set that will help them lead the way in creating a positive and productive work environment for all employees.

Program Objectives:

  • Understand cross-cultural awareness
  • Recognize unconscious biases in yourselves and others
  • Learn how to identify and avoid stereotypes
  • Promote respect and inclusion resulting in a more positive work environment
     



Management Academy Program


Dates:
Coming January/February 2019 - Grant funds will be available to eligible employers! 
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Jen Vondenbrink
Course Code: WPG300-65

Dates: Coming January/February 2019 - Grant funds will be available to eligible employers!
Location: Plymouth (exact location TBD)
Instructor: Jen Vondenbrink
Course Code: WPG300-75

Cost: $750
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This interactive, discussion oriented training program will provide the Management Team an opportunity to address current, real-time issues using newly learned skills and tools.

The 24-hour Management Academy program will cover:

  • Effective Management Communication
  • Collaborative Management
  • Hiring, Onboarding and Coaching
  • Performance Management
  • Managing in a Diverse and Inclusive Culture
  • Managing Productivity, Time and Talent 
     



Providing Stellar Customer Service


Date: 12/12/18; 8:30am-11:30am (1 session)
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Dianne Klayman
Course Code: WGB019-65

Cost: $69
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Imagine if you could communicate with more clarity, tact, and finesse, even under pressure - and with difficult customers.

  • Have you ever wondered how some service providers are able to do that while others are not?
  • Have you ever wished that you were one of the ones that could?

Difficult people and situations can be encountered daily. The ability to manage each situation effectively so that both the customer and the service provider can feel positive about the interaction is a challenge to us all. The Providing Stellar Customer Service Training is designed to introduce a variety of skills and techniques, which will help the service provider deal effectively with difficult customers as well as manage their own responses to the situation or the person.

By the end of the training program, participants will be able to:

  • Understand the importance of providing stellar customer service
  • Recognize the difference between internal and external customers
  • Identify customer’s needs, wants and expectations (even the unspoken ones)
  • Depersonalize negative responses
  • Master the subtle communication techniques that make the difference between a positive customer relationship and a tense one, including specific words and phrases to use and which ones to avoid
  • Deescalate potentially volatile situations
  • Manage conflict resulting in a win-win for all
     



Building a Structured Social Media Strategy to Achieve Results


Date: 9/20/2018; 1-5pm (1 session)
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Tricia White
Course Code: WIT119-65

Cost: $79
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Social media managers today need to do more than post interesting articles on social sites. They need to build targeted marketing plans that engage their audience while achieving the goals of the businesses and nonprofits they serve.

This program is designed to give all who attend the tools, resources and experience they need to develop and implement a social media marketing program in their organization.


Substance Abuse and Mental Health Programs in the Workplace:
HR and Legal Preparations and Concerns


Date: 11/30/18; 8:30am-11:30am (1 session) *Please note new date!
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Karyn Rhodes
Course Code: WPG165-65

Cost: $69
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Are you asking the right questions about mental health and substance abuse issues in the workplace?

Being prepared for challenges is the best way to prevent costly and disruptive situations in your company. Lost work time, productivity, accidents, legal ramifications, staff turnover and low employee morale all can often result from employees, or their family members, struggling with addiction or mental health issues. Learn what elements should be included in your employee policy regarding substance use and mental wellbeing. Discuss what relevant questions and procedures are acceptable during the hiring, employee review and discipline, and the termination process.

  



Small Business Supply Chain Series

Register for all three Supply Chain Seminars for only $139!

 

Managing and Improving Supplier Performance *Please note new dates!

Date: 10/31/18; 8:30am-11:30am (1 session)
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Richard Weissman
Course Code: WPG294-65

Cost: $69
Register Now

All companies, large and small, manufacturers and service providers, depend on successful supplier performance in order to satisfy their customers. The performance of an agile, motivated, and responsive supply base can improve operating efficiencies, reduce costs, and increase customer satisfaction. However, it is necessary to harness the collective power of the supply base, manage the process, and continually strive to improve their performance. Successful companies use their supply base as a strategic and competitive advantage. Utilizing cross- functional teams, enhanced communication, relationship management, and wide-ranging business skills, supply management professionals are on the front lines of managing, analyzing, and improving all aspects of supplier performance.

High Impact Negotiations: Dealing with Suppliers, Colleagues, and Customers

Date: 11/28/18; 8:30am-11:30am (1 session)
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Richard Weissman
Course Code: WPG296-65

Cost:
$69
Register Now

When do you negotiate? Always! Negotiation is not just about getting the lowest price, but about managing and improving overall supplier performance. Negotiation is an underutilized, yet critical business skill that lies dormant within most organizations. Many employees, including management, are uncomfortable with negotiation and may be unaware of how that is impacting their own job performance, as well as the overall performance of their organizations. This session prepares attendees to hone their personal negotiating style and skills, as well as identify and defend against the negotiating techniques that may be used against them by suppliers, customers and co-workers. 

Supply Chain Economics

Date: 12/19/18; 8:30am-11:30am (1 session)
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Richard Weissman
Course Code: WPG295-65

Cost: $69
Register Now

Economics drives the supply chain. This session examines the principles of macroeconomics and microeconomics by focusing on how to manage effectively in the global context of suppliers, customers, and competitors. The principles of cost, strategy, and organizational analysis are discussed, focusing on how managers evaluate both the internal structure and incentives within a firm, as well as the competitive forces external to the firm. Key concepts studied in this session include a review of basic economic terms, identification of business drivers in the supply chain, an examination of total cost of ownership criteria, a review of fiscal and monetary policy, and the importance of cost and value analysis in managing the end-to-end supply chain. Special consideration will be given to creating a strategy to deal with current economic conditions impacting all of our organizations.

About the Instructor
Rich Weissman, an experienced supply chain management professional and educator, works with early stage companies and small businesses to create scalable and sustainable supply chain strategies. His areas of expertise include creating strategic sourcing plans, managing and improving supplier performance, supplier evaluation and selection, contract negotiation and administration, supplier communications, and transportation and logistics management. Weissman teaches operations management, supply chain management, entrepreneurship, strategy and policy, and managerial economics at the graduate and undergraduate level, and writes extensively on issues impacting the global supply chain. He has more than twenty-five years of practical experience in all facets of procurement and supply chain management for Boston area high technology manufacturers. He is past president of the Purchasing Management Association of Boston (ISM-GB) and the recipient of the Harry J. Graham Memorial Award, the highest honor bestowed by the Association. He holds lifetime certification in purchasing management from the Institute for Supply Management. Weissman earned an MS in Management from Lesley University and a BA in Economics from Rutgers University. 

For more information, please contact Mary Conklin, Program Coordinator, at 508.375.5010.

 


To learn how The Center for Corporate and Professional Education at Cape Cod Community College can customize a training program for your company or organization, contact Michelle Constantino, Contract Training and Employer Relations Manager, at 508.364.0923 or mconstantino@capecod.edu