Executive Education

Executive Education for Senior Leadership, Managers, Supervisors and Business Owners

 



Civility in the Workplace

Dates: Wed. 4/24-5/1/19; 1-4pm, 2 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Jen Vondenbrink
Course Code: WGB030-62

Cost: $119
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As different generational mindsets, cultural values, and societal changes merge in the workplace, the need to increase awareness and mindfulness in employees is paramount. Participants in this session build an awareness of their own and others' unspoken values and perceptions that drive communication and behaviors in the workplace. In addition, they build the skills needed to bridge potential gaps resulting in stronger relationships inside and outside the organization.

Customer Service Best Practices

Dates: Mon. 4/8-4/22/19; 1-4pm, 2 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: TBD
Course Code: WGB019-62

Cost: $119
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Imagine if you could communicate with more clarity, tact, and finesse, even under pressure - and with difficult customers.

Have you ever wondered how some service providers are able to do that while others are not? Have you ever wished that you were one of the ones that could?

Difficult people and situations can be encountered daily. The ability to manage each situation effectively so that both the customer and the service provider can feel positive about the interaction is a challenge to us all. The Best Practices training is designed to introduce a variety of skills and techniques, which will help the service provider deal effectively with difficult customers as well as manage their own responses to the situation or the person.

By the end of the training program, participants will be able to:

  • Understand the importance of providing excellent customer service
  • Recognize the difference between internal and external customers
  • Identify customer’s needs, wants and expectations (even the unspoken ones)
  • Depersonalize negative responses
  • Master the subtle communication techniques that make the difference between a positive customer relationship and a tense one, including specific words and phrases to use and which ones to avoid
  • Deescalate potentially volatile situations
  • Manage conflict resulting in a win-win for all



Effective Business Writing and Communication

Dates: Tues. 4/9-4/16/19; 1:30-4:30pm, 2 sessions
Location: Hyannis Center, 540 Main St, Hyannis
Instructor: James Kershner
Course Code: WGB077-62

Cost: $99
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As a major form of communication, writing must be clear, concise and attention getting. While assuming a basic knowledge of grammar usage (on which a minimal amount of time will be spent), this course will concentrate on writing and the improvement of writing skills. A hands-on approach is used to allow students to plan, draft, analyze, and compose effective business letters, memos, emails, and reports. Please bring any writing samples you would like to work on.



Management Academy Program


Dates: Wed. 3/13-4/3/19; 8:30am-3pm, 4 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Jen Vondenbrink
Course Code: WPG300-66

Dates: Fri. 3/15-4/5/19; 8:30am-3pm, 4 sessions
Location: Plymouth Hangar
Instructor: Jen Vondenbrink
Course Code: WPG300-64

Cost: $750
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This interactive, discussion oriented training program will provide the Management Team an opportunity to address current, real-time issues using newly learned skills and tools.

Our Management Academy Program is designed to help you:

  • Improve your management, business strategy, and negotiation skills.
  • Develop your knowledge of business principles, trends, and best practices.
  • Identify your learning management style to provide you with insights into your problem solving, decision making, conflict resolution, teamwork, and communication skills.
  • Improve your emotional intelligence and workplace behaviors to better connect with others as a manager.
  • Gain a big-picture view of management to communicate more effectively within your organization.
  • Understand the basic principles of collaborative management and learn to leverage tools to increase collaboration in problem solving, meetings and internal and external communication.
  • Learn how to implement and conduct a structured interview process, how to structure behaviorally based questions around important skills, and assess and create an action plan for new employees added to your team.
  • Learn an effective performance management model, understand how both reinforcing and changing behavior feedback shorten the performance management timeframe, and brainstorm reward and recognition tools.
  • Understand cultural differences and how they can impact employee communication and interactions, understand where micro inequities can occur, and develop a plan to create openness and awareness for yourself, coworkers, and your teams.
  • Review time management principles and apply effective tools, learn basic project management techniques, learn to identify barriers to productive workflow, understand mindfulness techniques to relieve stress, and apply time management tools to your teams.
  • Practice applicable skills which you can implement immediately.

Managing the Global Supply Chain

Date: Wed. 3/20/19; 8:30am-3:30pm, 1 session
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Rich Weissman
Course Code: WPG335-62

Cost: $149
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Improve the operational and financial performance of your business by dynamically managing your supply chain. Vigorous supply chain management leads to greater operational success, reduced costs, higher customer satisfaction and improved financial performance. This session will allow businesses of any size to take steps in transitioning their supply chain operations from an administrative chore to an active management process, essential to remaining competitive and relevant in today’s complex global markets.

Learning Objectives:

  • Understand the economic, geopolitical, and environmental issues that are impacting the global supply chain.
  • Create a long-term supply chain management strategy that will scale with your business
  • Strengthen the link between supplier performance and customer satisfaction
  • Develop the proper quantitative and qualitative metrics to manager your suppliers
  • Recognize and mitigate supply chain risk
  • Increase communication throughout the extended supply chain
  • Review e-commerce and supply chain management applications Recognize the negotiation skills necessary to participate in global commerce
  • Incorporate logistics, transportation, and channel management into supply chain operations
  • Identify the future trends in supply chain management that will have an impact on your business



Managing Priorities and Time to Boost Productivity

Date: Fri. 2/15/19; 8:30am-2:30pm, 1 session
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Jen Vondenbrink
Course Code: WGB116-62

Cost: $159
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In today’s 24/7 world, it is more important than ever to understand how to manage time in order to be more productive. High performing individuals are able to tackle challenges, streamline systems and minimize stress. In this program, participants will reframe their notions of how to manage time. By understanding topics such as procrastination, prioritization and workload, employees are better able to handle what is before them and communicate what is working and where they may require assistance.

Participants will examine:

  • Differences between controllable and uncontrollable barriers to time management.
  • Tools that will best help them manage their time such as calendars and checklists.
  • True meaning of a priority.
  • Value of having a plan in place when facing competing priorities.
  • Ways to communicate workload challenges to others as well as track performance results throughout the year.



MS Excel for the Workplace - Part One

Dates: Wed. 1/23-2/13/19; 6-8pm, 4 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Elaine Moore
Course Code: WIT034-62

Cost: $119
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Microsoft Excel is one of the most powerful and versatile business tools. This course will help students familiarize themselves with basic functions, formulas, commands and keystrokes. Students will learn the basics of creating and using spreadsheets to increase their workplace productivity. This course will include an overview of the ribbon bar, commonly used commands, and basic formulas used to automate one's work. Students will also discover professional Excel tips for brilliant, distinctive output every time, on every worksheet.



MS Excel for the Workplace - Part Two

Dates: Wed. 2/20-3/13/19; 6-8pm, 4 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Elaine Moore
Course Code: WIT033-62

Cost: $119
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In this course students will learn the advanced features of Excel, including charting, and discover how this powerful program can boost their productivity. Students will also learn how to use formulas and functions across multiple worksheets and workbooks, and create outlines and subtotals. This is a practical, hands-on course, where students will learn how to create informative and eye- catching charts, as well as how to harness the power of Excel filtering techniques.

MS Office 2016 for the Workplace

Dates: Fri. 4/19-5/10/19; 10am-2:30pm, 4 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Barb Chervin
Course Code: WIT128-62

Cost: $199
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Working with Templates, Review Tab Commands and Graphics in Word, Excel and PowerPoint!
In this course, students will learn how to use the features of Microsoft Office 2016, including Word, Excel, PowerPoint, and Outlook, using step-by-step, easy-to-follow instructions. This course is geared toward users/employees who are looking to enhance their MS office software skills in the workplace and can be customized to student needs in the classroom.

Students will explore Word, where they will get experience using the new Start screen, templates, and ribbon commands. Students will master new features in graphics and tables as well as the new Reviewing features and Office apps (some great mini-programs you can add to Office), and learn how to work with PDFs in Word. In Excel, students will learn to speed up their work using the Quick Analysis tool, Flash Fill, and some great new chart features. In PowerPoint, students will discover new ways to make your presentations look better than ever, including themes, graphics, shapes, colors, and animation. Students will also learn how to use the new Presenter view and commenting features, and how to present your slide show in an online meeting.



MS Word for the Workplace

Dates: Thur. 4/4/19-4/18/19; 6-8pm, 3 sessions *Please register by 3/25/19
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Elaine Moore
Course Code: WIT172-62

Cost: $99
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In this course students will learn the advanced features of Excel, including charting, and discover how this powerful program can boost their productivity. Students will also learn how to use formulas and functions across multiple worksheets and workbooks, and create outlines and subtotals. This is a practical, hands-on course, where students will learn how to create informative and eye-catching charts, as well as how to harness the power of Excel filtering techniques.



OSHA 8-Hour Hazwopper Refresher

Date: Fri. 3/15/19; 8:30am-5:00pm, 1 session
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: United Alliance
Course Code: WET010-62

Date: Fri. 4/12/19; 8am-4:30pm, 1 session
Location: TBD
Instructor: United Alliance
Course Code: WET010-64

Cost: $159
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This 8-hour refresher course covers the 29 CFR 1910.120 regulation, work-site safety, hazard communication, emergency action plans/contingency plans, fire protection/prevention, back safety and container handling, confined spaces, air monitoring, decontamination, personal protective equipment, and respiratory protection.



Project Management

Dates: Fri., 4/5-4/12/19; 9am-3:30pm, 2 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Frank Hughes
Course Code: WPG029-62

Cost: $179
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Effectively managing multiple projects, resources, and budgets is critical in today's global business environment. This Project Management course will take a deep dive into the roles and responsibilities of the project manager, and examine project management in theory as well as in practice. The course offers a practical approach to managing projects, without requiring any previous project management experience. We will focus on organizing, planning, and controlling the deliverables of the project using good practices.

Students will participate in structured workshops where simulated project plans are designed and implemented. At the end of the course, students will understand why project management requires a high degree of professionalism and attention to detail, and how to achieve that end in future projects.
We will examine project management roles, the project lifecycle, and various techniques of work planning, control, and evaluation to achieve project management objectives using system tools and project management philosophies.



Quickbooks for the Workplace

Date: Fri. 3/22/19; 9am-2:30pm, 1 session
Location: Main Campus, West Barnstable, MA
Instructor: Sue Martin
Course Code: WIT007-62

Date: Fri. 5/17/19; 9am-2:30pm, 1 session
Location: Main Campus, West Barnstable, MA
Instructor: Sue Martin
Course Code: WIT007-64

Cost: $199
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Learn how QuickBooks can help you track your accounts, receipts, statements, payables, inventory, and receivables. QuickBooks is designed for small to mid-sized businesses that want to use effective software with a traditional approach to accounting. A textbook is included at no additional cost.



Senior Leadership Program

Date: Fri. 4/12-5/10/19; 8:30am-3pm, 4 sessions *No class 4/19/19
Location: Hyannis, 540 Main Street, Hyannis
Instructor: Rich Weissman
Course Code: TBD

Cost: TBD
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Our Senior Leadership Program is designed to help you:

  • Advance your leadership, business strategy, negotiations, sales, and finance skills.
  • Advance your knowledge of business principles, trends, and best practices.
  • Enhance your learning leadership style to provide you with insights into your own problem solving, decision making, conflict resolution, teamwork, and communication skills.
  • Advance your emotional intelligence and behaviors to better connect with others as a leader.
  • Define strategic leadership mindset: its benefits and difficulties, understand the difference between an operational and strategic mindset, and understand your own organization’s culture: identifying gaps and strategies for narrowing those gaps.
  • Understand the stages of change and transition using the William Bridges and Fischer models, learn the different types of plans required to implement change, and apply the change and planning models to a current or upcoming change in your organization.
  • Review the four DISC styles and how they affect communication, learn the differences in generational mindsets and the impact on communication, and apply DISC and generational mindsets to practical situations.
  • Understand the importance of negotiation and conflict management, learn the steps of effective negotiation, and learn how to develop negotiation and conflict management skills in your staff.
  • Learn how an engaged multigenerational workforce affects your attraction and retention strategy, learn the succession planning process, and apply attraction and succession planning strategies to your organization.
  • Review the benefits, costs and resistance to performance management, learn effective methods for performance reviews and providing feedback, and apply the performance management process to a practical situation.
  • Review a mock profit and loss statement to identify and analyze trends and connections, learn best practices in decision making based on profitability reports, and identify and be prepared to respond to growth and expansion opportunities as they arise.
  • Benefit from interaction with a peer network from a broad array of industries on Cape Cod and beyond.
  • Practice applicable skills which you can implement immediately.



ServSafe Certification

Dates: Mon. 3/18-4/1/19; 4:30-8:30 pm, 2 sessions (No class 3/25/19)
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Paul McCormick
Course Code: WGB040-62

Cost: $195
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This course is designed for the initial certification of food service managers. This accredited program will prepare you for the ServSafe exam. Exam administered on the last day of class.



ServSafe Recertification

Date: Monday 4/1/19; 4:30-8:30pm, 1 session
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Paul McCormick
Course Code: WGB042-62

Cost: $95
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This course is designed for the recertification of food service managers. Recertification is required every 5 five years. Exam administered on the day of class.

Social Media Immersion Certificate

 

Dates: Fri. 2/8-2/15/19; 8:30am-4:00pm, 2 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Tricia White
Course Code: WPG191-62

Dates: Fri. 4/26/-5/3/19; 8:30am-4:00pm, 2 sessions
Location: Plymouth Area Chamber of Commerce
Instructor: Tricia White
Course Code: WPG191-64

Cost: $199
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Raise your social strategy to industry best practice by attending this intensive two session training program. Participants will learn content strategy best practices, measurement techniques, and develop a successful social media strategy. This program will take you through the latest hands-on skills for creatively engaging social media, featuring advanced techniques to maximize your results. This program will focus on social media strategy, content strategy, Facebook, Instagram, Facebook and Instagram Advertising, Twitter, LinkedIn, Pinterest, Snapchat, blogger outreach, and social media analytics. This program has been design for small businesses and entrepreneurs. Participants interested in attending this program should have social networks in place.

Supply Chain Management Leadership Roundtable:
A Focus on Supply Chain Integration

Date: Thur. 2/21/19; 8:30-11:30am, 1 session
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Rich Weissman
Course Code: WPG336-62

Cost: $29
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Share your supply chain management strategies and challenges with supply chain, operations, and financial leaders from across a variety of Cape Cod businesses. Participate in a discussion of the critical external and internal business and leadership issues impacting the global supply chain. Network and share best practices with your peers while gaining a broad perspective on one of today’s hot topics.

During the roundtable, a vertical approach will introduce attendees to the external global economic and geopolitical issues that influence their ability to meet their company’s critical supply chain business needs. Further, a horizontal, internal approach will focus on the use of leadership skills to leverage critical internal relationships, a necessary ingredient for supply chain success.

Attendees will develop an understanding of the principles of each area, examine how each can be used in their own companies, plan their implementation, and practice the concepts necessary for success.

Learning Objectives:

  • Close the gap between customers, suppliers and management
  • Craft an aligned operational, procurement and supply chain strategy
  • Map out supply tiers and identify supply chain risk potential
  • Practice four-way internal and external communications
  • Maximize supplier relationship management initiatives
  • Review logistics and supply chain visibility
  • Evaluate Supply Chain 4.0 technologies
     

T.I.P.S Alcohol Certification

Date: Mon. 3/11/19; 4:30-8:30pm, 1 session
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Paul McCormick
Course Code: TBD

Cost: TBD
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Responsible alcohol training is not mandated by the state of Massachusetts. However, many local cities and municipalities have made responsible beverage server training mandatory. In addition, many Massachusetts Insurance companies have made certification mandatory for the bars to purchase liquor liability insurance.

TIPS (T.I.P.S. - Training and Intervention Procedures for Servers of alcohol) Certification - If you've been told you must have your TIPS card to be hired at a liquor serving establishment, this is the training and card required.

Unrestricted Construction Supervisor Exam Prep Course

Dates: Mon. 2/25-4/8/19; 6:00-9:00pm, 7 sessions
Location: Hyannis Center, 540 Main Street, Hyannis
Instructor: Michael Mendoza
Course Code: WPG078-62

Cost: $379
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This course is for those who wish to be licensed for construction, reconstruction, alteration, repair, removal, or demolition involving any activity regulated by the code. This license includes all of the Specialty Licenses. With this Unrestricted CSL, building permits can be applied for and obtained through the Building Departments in Massachusetts towns.

This course is 6 weeks of intense training and testing to equip students to take and pass the 75 question exam. Course will include AAB regulations, OSHA (text book version is recommended), 2015 IECC energy code, the 2015 IRC and IBC Code editions with their corresponding Mass amendments. Students must have the 2015 IBC Code with the matching Mass Amendments for the first day of class. A comprehensive review and examination of the Mass State Building Code will be provided to prepare construction professionals for the state license exam. Candidates must have proof of at least three plus years of construction experience required for eligibility to take state exam.

Important: MA State Building Code Books required. Click here to download Book List.


To learn how The Center for Corporate and Professional Education at Cape Cod Community College can customize a training program for your company or organization, contact Michelle Constantino, Contract Training and Employer Relations Manager, at 508.364.0923 or mconstantino@capecod.edu