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Certificate

Customer Service

Students in the Customer Service certificate develop and enhance their communication skills as well as have a greater understanding of consumer behavior. Students are encouraged to build on this certificate to eventually obtain an Business Administration degree.

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Requirements
CoursesCredits
BUS100   Introduction to Business
 
3
COM103   Human Communication
 
3
COM201
(or)
COM204
  Interpersonal Communication
 

(or)
Persuasive Communication
 
3
GIT102   Computer Keyboarding (or) 30WPM
 
1
GIT110   Computer Applications
 
3
MKT100   Marketing
 
3
BUS102
(or)
BUS112
  Business Communications
 

(or)
Organizational Behavior
 
3
Total Credits 18/19

Completion of a program is based on full time enrollment. Many of our students attend part time and may not complete within the one year timeline.

This occupational profile is provided by O*NET.

Full Time Faculty

Louis Beco
Office: Lorusso Technology, Tech 215D
Phone: 774.330.4398
Email: lbeco@capecod.edu

Michael Bejtlich
Office: Lorusso Technology, Tech 215F
Phone: 774.330.4519
Email: mbejtlich@capecod.edu

Kathleen Bent, Business Department Chair
Office: Lorusso Technology, Tech 215C
Phone: 774.330.4517
Email: kbent@capecod.edu

Mary Jean Huettner
Office: Lorusso Technology, 215G
Phone: 774.330.4350
Email: mhuettner@capecod.edu

Andrea Lyons
Office: Lorusso Technology, Tech 215B
Phone: 774.330.4743
Email: alyons@capecod.edu

Adjunct Faculty
Fozia Ahmed
Louladey Assefa
Cam Beale
Nancy Dempsey
Gwenn Dyson
Mark Ells
Gail Knell
Doreen Lawrence
Florence Lucci
Elaine Moore
Debora Morgan
Michael Otto
Else Rhodes
James Ruane
Debora Sementa
Lawrence Silverman
Victor Smith
Juanita Sweet
Alfred Towle
David Ziemba