MAKING A CALL

To make an on-campus call - dial the 4-digit extension directly
To make all off-campus calls - dial 9 then 1 then the area code and number
No calls are to be placed to classrooms.
Emergency calls for students are to be put through to Student Support Services where a determination will be
made whether or not to disturb the student in class. DO NOT call the classroom!

CALL PICKUP FOR ANOTHER CALL

To pick up a call ringing on another phone:
The phone is in your pickup group:
401 phones - press * 6 on a 401 phone
410 & 420 phones - phones in your pickup group are programmed as buttons on the phone ? just push the
button of the phone that is ringing (an arrow indicates the ringing number)
The phone is NOT in your pickup group:
401 phones - press * * 6 and dial the extension number of the phone you wish to pick up

CALL PICKUP FOR ANOTHER CALL

To pick up a call ringing on another phone:
The phone is in your pickup group:
401 phones - press * 6 on a 401 phone
410 & 420 phones - phones in your pickup group are programmed as buttons on the phone ? just push the
button of the phone that is ringing (an arrow indicates the ringing number)
The phone is NOT in your pickup group:
401 phones - press * * 6 and dial the extension number of the phone you wish to pick up

CALL HOLD

To place a call on hold:
401 phones ? press the flash key
410 & 420 phones - press the hold key
To retrieve a call on hold:
401 phones - press # 7
410 & 420 phones - press key with flashing arrow
To retrieve a call on hold at another phone:
press # # 7 - dial the extension number.

CALL TRANSFER

To transfer a call to another extension:
401 phones - press flash key - dial the other extension
410 & 420 phone - press Trans/Conf - dial extension - announce call or hang up (call will be transferred)

CHANGE RING TONE

To change the type of ring on your phone:
Lift Handset -- Press * 33 -- Press 33 again (phone will begin to ring) -- Press Volume tone
or ? key to select ring -- Hang up to keep selected ring tone.

ACTIVATE YOUR VOICE MAIL BOX

To set up your voice mail box for the first time:
Lift the handset -- Press 28 (if on campus) OR Dial 508-375-4050 (if setting up from home).
Wait for the recording -- Press * and your voice mail box number
When prompted for a pass code, enter your temporary pass code (which should be your extension #)
Follow the tutorial (call 4004 if you are told you have an invalid mailbox)
Remember your pass code.

RETRIEVE MESSAGES FROM YOUR PHONE

Lift the handset --
401 phones -- Press 22
410 & 420 phones -- Press VMAIL key
All three phones
Follow instructions on recording
Enter your pass code.

RETRIEVE MESSAGES FROM ANOTHER PHONE

When the phone extension number is different than your voice mail number such as adjunct faculty offices
Lift the handset -- Press 28 and wait for the recording -- Press * then your voice mail box number
Wait for the recording -- Enter the your pass code -- Follow the directions.

RETRIEVE MESSAGES FROM HOME

Call 375-4050 and wait for the recording -- Dial * then your voice mail box number
Wait for the recording -- Enter your pass code -- Follow the instruction -- Once connected
To PLAY messages press 7
To DELETE messages press 3
To KEEP messages press 5
To EXIT press 9

TO CHANGE YOUR GREETING, NAME, OR PASSCODE

Press 28 (if on campus) OR Dial 508-375-4050 (if calling from home)
Wait for the recording
Press * and your voice mail box number
Wait for the recording
Enter your pass code
Wait for the recording
Press 8 (for User Options)
Follow the instructions
Press 4 to change your greeting
Press 6 to change your name
Press 7 to change your pass code
Press 8 to follow the tutorial

MESSAGE CONTROL

To control voice mail messages while they are playing back:
Press 1 to pause (Press * to resume)
Press * to rewind 5 seconds
Press # to forward 5 seconds.

GIVE MESSAGE

To give a message to someone else after listening to it:
After listening, press 4
Dial a voice mail box number
Press # then record an additional message
Press # again after your additional message
Optional: Press 6 then 8 for urgent
press 6 then 2 for confidential
Press 9 to send message.

DISTRIBUTION LIST

To create or modify a distribution list for multiple voice mail boxes:
Press 28 and wait for the recording
Press *
Dial your voice mail box number and wait for the recording
Enter your pass code
Press 8 for user options
Press 5 for distribution list
Enter a list number (3 digit maximum)
Press 6 to record a name
press 9 to end recording
Press 2 to add numbers to list
Press 3 to delete numbers from list
Press 7 to listen to numbers in your list
Press 9 to exit.

SENDING MESSAGE TO A DISTRIBUTION LIST

To send a message to multiple voice mail boxes at the same time:
Press 28 and wait for the recording
Press *
Dial your voice mail box number and wait for the recording
Enter your pass code
Press 6 and Distribution List number
Press # and record your message
Press # after your message
Optional: Press 6 then 8 for urgent
Press 6 then 2 for confidential
Press 9 to send message.