Cape Cod Community College - Information Technology

Frequently Asked Questions

Logon

To login to a computer on the College campus each user must have a username and password. All registered students are automatically assigned a username that consists of “first name (dot) last name”. Hyphens are dropped from your name, and if you have a very long name (exceeds 20 characters with the dot between your first and last name), it will be truncated at 18 characters and .0 is added (e.g. Alexander Southmather would be “alexander.southmat.0”). In the case where multiple students have the same name a sequence number is added.
For example if there are two students with the name John Smith the first will have account “john.smith” with email john.smith@capecod.edu and the second will be “john.smith.1” with email john.smith.1@capecod.edu and so on.
The student’s initial password will still be set to “Capecod” + student id (e.g. Capecod55555).
When you sit down at any of the campus computers, the screen will display a box like the one below (if the screen is black, press the space bar to wake up the computer):
As instructed, press <CTRL>+<ALT>+<DEL>.
The Login screen will appear. It will have input boxes for a username and a password. You may also see a third box labeled Domain.
Enter your username and password in the appropriate boxes. If the Domain box appears it should read CCCC. If it does not, click on the down arrow and select CCCC from the drop down menu.
Click OK. Eventually, the Windows desktop will appear, meaning you have successfully logged onto the college network.
Help! I am still having trouble logging in.
If you forget your system password, go to the Help Desk at TE-116, or call them at x4004. Although they are not able to look up forgotten passwords, they do have the ability to reset passwords. They will reset your password to your Student ID number and you will be forced to change your password to something new during your next logon.

Passwords

Your default password is Capecod+StudentIDNumber. Because this information is not secure it is important to change your password to keep other people from accessing your email and files. If you are logging on to the system for the first time, you will be prompted to change your password as soon as you log in and will not be able to proceed until you make that change.
1. As instructed, press <CTRL>+<ALT>+<DEL>. The dialog box will display your username in the User name field and “CCCC” in the Log on to field.
2. In the Old password field, delete anything that may appear in the box (there will likely be a series of asterisks) and type your old password. When typing, you will not see the actual characters you type, but will see asterisks for each keystroke.
3. In the New password box, type your new password. When typing, you will not see the actual characters you typed, but will see asterisks for each keystroke.

All user accounts at Cape Cod Community College must have complex passwords. The passwords must be at least 8 characters long and include at least one number, at least one lower case letter, and at least one upper case letter.

For example, 8513Alps would meet this complexity requirement.
4. In the Confirm New Password box, re-type your new password exactly as you typed it in the previous box. If the passwords you typed in the New Password and Confirm New Password fields do not match exactly, you will be prompted to start the process over again.
5. Click OK. If you were successful, you will receive notification that your password has been changed.

Select the E-mail link in the upper right-hand corner of the college's website, or go to this address: mail.capecod.edu.
When the Connect to mail.capecod.edu dialogue box above comes up, type in CCCC\ + your login ID in the User Name line. For example, CCCC\chris.smith. Type in your password. If you are logging in for the first time use Capecod+StudentIDNumber in the password line.
Click OK. If this is the first time you have logged in you will be forced to change your password. The Internet Service Manager screen below will appear.
On the Login ID line, type in your Login ID.
On the Old password line, type in your old password (Capecod+StudentIDNumber if this is your first time logging in).
Enter a New password.

All user accounts at Cape Cod Community College must have complex passwords. The passwords must be at least 8 characters long and include at least one number, at least one lower case letter, and at least one upper case letter.

For example, 8513Alps would meet this complexity requirement.
On the Confirm new password line, retype the new password.
Click OK. “Password successfully changed” will appear and a link back to the log on screen will occur.

A personal identification number (PIN) is provided by the Registrar's Office in a letter to each student upon enrollment. This PIN is used in conjunction with your Student ID to access schedule information and to enroll in classes online using Campus Web, the web interface to the Student Information System.
If you have an issue with your PIN you should contact the Registrar's Office in the Administration Building or call x4711.
In addition to your PIN, you are provided a network logon and password for accessing computers on the College campus and for accessing your e-mail through Outlook Web Access. Blackboard is an additional login each student is provided. If you have an issue with any of these logins or passwords contact the HelpDesk at x4004

E-mail

All registered students have been provided with an e-mail account. Using this account and Outlook Web Access, students may communicate with instructors, other students, or anybody else with an Internet e-mail account.
Open a web browser (e.g. Internet Explorer or Firefox). In the address bar, type mail.capecod.edu. Note: there is no www at the beginning. A login screen will pop up.
In the username field enter cccc\yourloginname and in the Password field enter your password.

Class Schedule

Students are able to view or print their schedules from any computer with an Internet connection and a printer.
1. Open a Web browser, such as Microsoft Internet Explorer, Firefox or Safari.
2. In the address bar, enter campusweb.capecod.edu. Note: there is no www at the beginning.
3. Enter your Student ID number and PIN number provided by the Registrar's Office and click Enter.

Note: These are different than your network and e-mail login and password.
4. When the schedule appears in the browser window, select File and Print to open the print dialog box.
5. Select the proper printer and number of copies and click OK.

Logon

When a user sits down at any of the campus computers, the screen will display a box like the one below (if the screen is black, press the space bar to wake up the computer).
As instructed, press <CTRL>+<ALT>+<DEL> .
The Login screen will appear. It will have input boxes for a username and a password. You may also see a third box labeled Domain.
Enter your username and password in the appropriate boxes. If the Doman box appears it should read CCCC. If it does not, click on the down arrow and select CCCC from the drop down menu.
Click OK. Eventually, the Windows desktop will appear, meaning you have successfully logged onto the college network.

E-mail

All CCCC students have a college e-mail address, which will consist of the student's username (first name (dot) last name and optionally a sequence number for duplicate names) @capecod.edu.
As an example, John Smith's e-mail address would be john.smith@capecod.edu.
The e-mail address for all students in a class will be included in class lists, which will be available through Jenzabar. Faculty members can create distribution lists for all the students in a given class, if desired.

Use the addressbook icon in the toolbar of Outlook, or go to Tools pull-down menu and select Address Book.
From this dialog-box, select New Entry from the File pull-down menu.
Select New Distribution List from this dialog box.
Select a name for the distribution list, and then use the Select Members button to add names to the list.
When you have added all the names for the list, click Save & Close.

Select the paperclip icon from the Include section of the Outlook toolbar.
Navigate to the proper file, and then click Insert. Additional files can be attached if needed.

You may start to receive unwanted junk mail, which is known as spam.
These messages are often advertisements for adult-oriented web sites, various get-rich-quick schemes, and other products and services for which you have no interest. The senders of these e-mails often go to great lengths to hide their identities, so the return address that appears on the message is seldom a legitimate e-mail address. These emails often contain a paragraph at the bottom of the e-mail inviting you to click on a specific link to remove your name from their mailing lists. You should never click on these links!
In most cases, the only thing that you accomplish by clicking on that link is to confirm to the sender that yours is an actual, functioning e-mail address. This invites more spam, not less.
Cape Cod Community College uses several techniques to combat spam. Presently, we use McAfee SPAMShield and Quarintine Manager to help combat spam. These tools are very effective in addressing the spam issue, but the College receives approximately 3 million e-mails each year and over 2 million are spam. The Office of Information Technology makes every attempt to stop spam from going to your inbox and false positives incorrectly identifying a legitimate e-mail as SPAM; however, this is a balancing act and a constant battle goes on with no end in sight. Expect the occasional spam e-mail to make it into your e-mail inbox.

Jenzabar

Select the Jenzabar icon from your desktop, or from the Start button, All Programs, Jenzabar E.X. 2.0, and then EX 2.0.
Enter your Jenzabar username and Jenzabar password. This may be the same as your domain username and password, but this may not always be the case.
If you belong to more than one Jenzabar User Group, you may also have a pop-up box that asks you to choose the group privileges you would like to logon with. Use the pull-down menu to select the correct group.

Log into Jenzabar as you normally would.
On the bottom of the left navigation menu, right-click on Jenzabar EX, and select Change Password from the context menu.
Type in your current password, and then your new password in both fields. Click OK and your new password will be set.

Telephone

Making a Call
To make an on-campus call: dial the 4-digit extension directly.
To make all off-campus call: dial 8 then 1 then the area code and number.
No calls are to be placed to classrooms. Emergency calls for students are to be put through to Student Support Services where a determination will be made whether or not to disturb the student in class.
Call Pickup for Another Phone
If the phone is in your pickup group:
401 phones: press *6
410 & 420 phones: phones in your pickup group are programmed as buttons on the phone. Just push the button of the phone that is ringing (an arrow indicates the ringing number)
The phone is not in your pickup group:
401 phones: press **6 and dial the extension number of the phone you wish to pick up
Place a Call On Hold
401 phones: press the flash key
410 & 420 phones: press the hold key
To retrieve a call on hold:
401 phones: press #7
410 & 420 phones: press key with flashing arrow
To retrieve a call on hold at another phone:
Press ##7 and dial the extension number.
Change Your Ring Tone
Lift the handset, press *33. Press 33 again (phone will begin to ring) and press the volume to select ring.Hang up to keep selected ring tone.
Activate Your Voice Mailbox
To set up your voice mail box for the first time:
Lift the handset, press 28 (if on campus) or dial (508) 375-4050 if setting up from home.
Wait for the recording, and press * and your voice mail box number. When prompted for a pass code, enter your temporary pass code (which should be your extension #).
Follow the tutorial (call x4004 if you are told you have an invalid mailbox).
Retrive Messages From Your Phone
Lift the handset
401 phones: press 22
410 & 420 phones: press VMail key
Retrive Messages From Another Phone
When the phone extension number is different than your voice mail number, such as adjunct faculty offices, lift the handset and press 28 and wait for the recording. Press * and then your voice mail box number. Wait for the recording, and then enter the your pass code.
Retrive Messages From Home
Call 375-4050 and wait for the recording. Dial * then your voice mail box number. Wait for the recording and enter your pass code.
To play messages press 7
To delete messages press 3
To keep messages press 5
To exit press 9
To Change Your Greeting, Name, or Passcode
Press 28 (if on campus) OR Dial 508-375-4050 (if calling from home). Wait for the recording, and then press * and your voice mail box number. Wait for the recording, and then enter your pass code. Wait for the recording, and then press 8 (for User Options).
Press 4 to change your greeting
Press 6 to change your name
Press 7 to change your pass code
Press 8 to follow the tutorial
Message Control
To control voice mail messages while they are playing back:
Press 1 to pause (Press * to resume)
Press * to rewind 5 seconds
Press # to forward 5 seconds.
Forward a Message
After listening, press 4, and dial a voice mail box number. Press # then record an additional message. Press # again after your additional message.
Press 9 to send message.
Distribution List
To create or modify a distribution list for multiple voice mail boxes, press 28 and wait for the recording, then press *. Dial your voice mail box number and wait for the recording, and then enter your pass code. Press 8 for user options, then press 5 for distribution list, and enter a list number (3 digit maximum).Press 6 to record a name, then press 9 to end recording.
Press 2 to add numbers to list
Press 3 to delete numbers from list
Press 7 to listen to numbers in your list
Press 9 to exit.
Forward a Message to a Distribution List
To send a message to multiple voice mail boxes at the same time, press 28 and wait for the recording. Then press *, and dial your voice mail box number and wait for the recording. Enter your pass code.
Press 6 and Distribution List number, press # and record your message, and then press # after your message.
Optional: Press 6 then 8 for urgent, press 6 then 2 for confidential, press 9 to send message.

How do I get my Laptop on the CCCC Campus Wireless Network?

If you have a wireless network card in your laptop you can configure it for access to the campus wireless network.

In your configuration tab you should be able to see and connect to the broadcast SSID named cccc as an available network. You should be able to connect to this SSID without any extra configuration steps. Once connected to the cccc SSID you will be able to browse the Internet, as well as connect to our internal Blackboard/Distance Learning web page.