Hospitality and Tourism Workplace Training Options

Plymouth Area Hospitality Collaborative
Mon. 1/23/2017; 8-10am, 1 session
Location: Hotel 1620, Plymouth, 180 Water Street, Plymouth
Cost: FREE
Register Now - Seating is Limited

Cape Cod Community College, Massasoit Community College, Massachusetts Community Colleges and The Plymouth Area Chamber of Commerce have joined forces to help local hospitality employers identify training solutions for their workforce.

AGENDA

8:00 Registration and Networking
8:30 Welcome
8:35 Workforce Training Fund Information and Opportunities, with Guest Speakers
9:00 Training Program: Manage Time through Time-honored Concepts of Mise en place
9:30 Employer Focus Group
10:00 Wrap-up and Q & A

About our Facilitator and Speaker
Jen Vondenbrink is a nationally recognized authority on moving people outside their comfort zone. From her career with Starbucks Coffee Company, she learned coloring inside the lines isn't always a formula for growth. Today she engages individuals and companies ready for change as a Business Consultant, Speaker, Professional Trainer and Author.

After receiving her Marketing degree from Babson College, Jen went onto work for companies such as General Motors, Toyota and Starbucks Coffee Company. Today she blends her Fortune 500 experience with her entrepreneurial knowledge to support businesses ready to grow.

Jen has been recognized with various awards including one of the 2013 Unsung Heroines awarded by the Commonwealth of Massachusetts for her commitment to education for the small business community and the 2013 Business Person of the Year awarded by the Tri-Town Chamber of Commerce for her contributions to her local business community.

Organize Your Shift: Applying the Concepts of mise-en-place to Time Management (WPG194-72)

Mon. 2/27/2017 12-4pm and 3/13/2017 1-4pm, 2 sessions
Instructor: Jen Vondenbrink
Location: Plymouth
Cost: $59
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Mise-en-place means to put in place. Chefs use this concept to prepare for each shift. In this session, we will take the concepts of mise-en-place and apply them to your role in the hospitality industry. Although it seems improbable to put all you must do in a day in its place, this process of preparation, planning and organizing adapted from Dan Charnas’ book Work Clean, will help you feel calmer even on the most hectic day.

The structure of the sessions is unique in that you will be given tools to plan and prepare for a week. You then have the opportunity to put that plan into action. When you return to the second session, we as a team will work together to help each other overcome any obstacles. This interactive process will allow you to practice the process and feel what it is like when all you need to do finds its place.

ServSafe (WGB040-62)

Mon. 4/10-4/24/2017; 4:30-8:30pm, 2 sessions, no class 4/17 study week
Instructor: Paul McCormick
Location: Hyannis Center, 540 Main Street, Hyannis
Cost: $195
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This course is designed for the initial certification of food service managers. This accredited program will prepare you for the ServSafe exam. Exam administered on the last day of class. 

ServSafe Recertification (WGB042-62)
Mon. 4/24/2017; 4:30-8:30pm, 1 session
Instructor: Paul McCormick
Location: Hyannis Center, 540 Main Street, Hyannis
Cost: $95
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This course is designed for the recertification of food service managers. Recertification is required every five years. Exam administered on the day of class.

Certified Wedding Planner Certificate
ONLINE
340 Hours
Cost: $1595
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Wedding planners combine creativity and organization to help happy couples celebrate the most important day of their lives. Train for a career surrounded by celebratory events!
In this program, you will master the fundamentals of planning, orchestrating, and delivering stunning weddings and parties. This program allows you to earn your certification as a professional wedding and event planner and will give you an opportunity to put your new skills to work in an optional internship. View course outline.


Food and Customer Service Skills Training 

ONLINE
120 Hours
Cost: $850
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The online Food and Customer Service Skills Training Program prepares students for careers in food services, restaurants, and the hospitality industry. The program emphasizes customer service skills that can be applied in a wide variety of settings. This is an excellent option for those already working in a food services environment and wanting to apply for management positions, or for those interested in starting new careers.

Upon completion of this program, you will earn a Food Services Skills Career Certificate.

Career coursework includes the following topics:

  • NEHA professional food management criteria
  • HACCP (Hazard Analysis Critical Control Points) principles
  • Providing an excellent customer experience
  • Dealing with difficult customers
  • Practicing food safety
  • Building communication skills
  • Working in teams
  • Managing yourself and others
  • How to be successful in the restaurant/hospitality world
  • Food services workplace challenges and opportunities
     

Retail Customer Service Skills Training
ONLINE
120 Hours
Cost: $850
Register Now

The Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. 

The program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:

  • Providing an excellent customer experience
  • Building customer loyalty
  • Dealing with difficult customers
  • Building communication skills
  • Managing Time
  • Working in teams
  • Managing yourself and others
  • Becoming successful in the retail world
  • Identifying retail workplace challenges and opportunities